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ETC Group Travel Terms & Conditions

1. Travel Terms:


The Elite Travel Co. specializes in group travel arrangements. We require a minimum of 10 paid travelers in order to secure the best travel fares. If a group falls below the minimum number of paid travelers, individual travel packages may increase.

2. Travel Insurance:


The Elite Travel Co. strongly recommend that all of our travelers purchase travel insurance at booking, or within 14 days of booking your trip. Travel insurance helps cover the cost of non-refundable fees in case of trip cancellation. Contact your travel advisor for a list of our preferred travel insurance partners.

3. Refund Policy:


All deposits are non-refundable 24 hours after booking.

 

After 14 days of booking, tour packages become 100% non-refundable. This policy prevents cost increases due to unpaid balances or cancellations. The Elite Travel Co. is not responsible for non-refundable fees resulting from unpaid balances or trip cancellations.

4. Trip Interruption:

There are two reason why a trip may be interrupted, resulting in trip postponement. 


a. Group Tour Falls Below the Minimum Paid Travelers.

 

If the number of paid travelers fall below the group minimum (10), individual travel packages may increase in cost, or travel dates may be postponed for up to 12 months.


b. Natural Disasters and/or Increased U.S. Department of State Travel Advisory.

 

In case of a natural disaster, increased Department of State Travel Advisory (level 3 or higher), and/or any reason beyond The Elite Travel Co.'s control, the group tour may be paused, and postponed for up to 24 months. Travelers may be given the option to join another group departing to another destination (valued at the same or lesser cost), departing within 12 - 24 months. 

 

Refunds will not be given after 14 days of booking, as per the refund policy.

 

Tour transfers outside of the listed trip interruption reasons will not be honored. 

*Travel Insurance with "CFAR" coverage is highly recommended.

5. Payment Plans:


Payment plans are available for those who prefer not to pay the full trip cost upfront. Plans follow a bi-weekly schedule. Late payments may incur a $25 fee, and failure to meet the final payment due date may result in additional fees and penalties, or cancellation, without a refund.

6. Fundraiser:


The Elite Travel Co. offers an online fundraiser for college tours and educational field trips. Sellers receive 40% of fundraiser profits, which will be distributed on the first day of their college tour.

 

7. Preferred Hotels:

At The Elite Travel Co., we understand the importance of comfortable and enjoyable accommodations during your travels. That's why we meticulously select hotels that offer exceptional service and value for money. Hotel accommodations are based on double room occupancy, ensuring a pleasant stay for our guests. College tours, are based on double, triple and quadruple room occupancy. *Single room occupancy and room upgrades are available at an additional cost. 

Customer satisfaction is our utmost priority. If, during your stay on one of our group tours, you encounter any issues or less-than-satisfactory service, our dedicated staff is readily available to address your concerns. We take swift and decisive action to resolve any problems promptly. However, it is essential that you inform our coordinator(s) immediately about any issues you experience. Failure to do so may hinder our ability to resolve the matter to your satisfaction or that of our guests, which is never our intention.

8. Airlines and Ground Transportation:

As your trusted travel partner, The Elite Travel Co. collaborates with reputable airlines and transportation providers to ensure safe and convenient travel for our group tours. We strictly adhere to the terms and conditions set forth by these partners for both ground and air travel.

To maintain a smooth travel experience, it is crucial for all travelers to familiarize themselves with the outlined terms and conditions. These guidelines are communicated to all travelers and enforced as applicable. By complying with these terms, we can ensure a seamless journey for everyone.

 

Additionally, we cannot guarantee online check-in and seat selection for group air travel. However, our utmost priority is to ensure our travelers are seated together. To ensure that you are seated with the group, on the day of travel, we highly recommend arriving at airport check-in counter at the designated time provided by your travel advisor.

9. Important Due Dates:


The Elite Travel Co. will communicate any relevant due dates to confirmed travelers. It is the responsibility of all travelers, including parents of minor travelers, to set reminders and meet these due dates. Failure to adhere to the specified deadlines may result in imposed late fees, penalties, or even removal from the group tour, without refund.

 

10. Communication:

Communication is vital when it comes to ensuring a smooth and enjoyable travel experience. We primarily utilize email as our preferred source of communication for important travel details. We employ the Travel Joy platform to deliver essential updates and details regarding your group tour. However, we kindly request that you refrain from using text messages for such communications due to the overwhelming volume we receive daily.


If you have any questions or concerns requiring immediate assistance, we encourage you to call our dedicated customer support line at (216)990-7676 or send us an email at info@theelitetravelco.com. Our team is readily available to address your inquiries and provide the necessary support.

11. Office Hours:

At The Elite Travel Co., we value your convenience and aim to be accessible during suitable hours. Our office hours are as follows:

- Monday to Friday: 10:00 am - 9:00 pm
- Saturday: 10:00 am - 6:00 pm
- Sunday: 1:00 pm - 6:00 pm

Please note that our office is closed on major holidays, during hosted events, and throughout group tours to ensure our team can fully focus on delivering exceptional experiences to our travelers.

12. Response Time:

We strive to provide timely responses to all inquiries and concerns. Our typical response time via email is within 24 to 48 hours, or by the next business day following an event or group tour. For immediate assistance, we recommend contacting our customer support line directly. Our team will make every effort to address your needs promptly and efficiently.

Your satisfaction is of utmost importance to us, and we appreciate your understanding as we work to provide the best possible service and support.

13. ETC Travel Service Agreement:


By reserving a spot for our group tours, you understand and agree to the outlined terms and conditions. You also acknowledge that our tours are shared with travelers from diverse backgrounds, and you commit to displaying courtesy, respect, and positivity towards fellow travelers, advisors, and partners. Failure to follow these guidelines may result in removal from the group tour, without a refund.

*Travel insurance, including "CFAR" coverage, is highly recommended.

 

14. Failure to Read Group Travel Terms & Conditions:

 

Please note that The Elite Travel Co. cannot be held liable for any inconveniences caused to travelers who fail to read itineraries, booking confirmation details, and group travel terms and conditions. We strongly encourage all travelers to review these documents thoroughly to stay informed and avoid any potential complications.

The Elite Travel Co. is dedicated to providing an exceptional travel experience that exceeds your expectations.

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